Three Categories of Service

Service can be broken up into three categories.  

• Predictive Service
• Reactive Service
• Corrective Service

There are many aspects of Service, but all can be placed into one of these three categories.  Below is a brief description of each

 

PREDICTIVE:  Failures are addressed before they happen.  This aims to initiate a resolution before a device fails and prevent service disruptions.

REACTIVE:  Failures are addressed as they arise.  This only addresses devices in need and requires the user to work around service disruptions.

CORRECTIVE:  Failures are analysed for patterns or trends. This allows the user to determine corrective actions to prevent future service disruptions by implementing best practices for device operation.

Next, we will take an in-depth look into Predictive service including software monitoring, consumables, and preventative best practices.  Stay tuned to the Science Of Service!

Definition of Service

DEFINITION

There are a lot of descriptions of Service as an action.  Ministry or Teaching is a Service to others.  Here, I would like to keep the definition of Service to the act of Repair or Maintenance.  Specifically, the repair of IT assets that are common to the workplace of today.  

Within Service, there are different categories and attributes that will be discussed.  Stay tuned for the first dialog about the three categories of Service.