Tuesday, February 19, 2013

Three Categories of Service

Service can be broken up into three categories.  
  • Predictive Service
  • Reactive Service
  • Corrective Service
There are many aspects of Service, but all can be placed into one of these three categories.  Below is a brief description of each
PREDICTIVE:  Failures are addressed before they happen.  This aims to initiate a resolution before a device fails and prevent service disruptions.
REACTIVE:  Failures are addressed as they arise.  This only addresses devices in need and requires the user to work around service disruptions.
CORRECTIVE:  Failures are analysed for patterns or trends. This allows the user to determine corrective actions to prevent future service disruptions by implementing best practices for device operation.

Next, we will take an in-depth look into Predictive service including software monitoring, consumables, and preventative best practices.  Stay tuned to the Science Of Service!

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